Kennesaw State University – B.S. Communications

Certificate: Event Planning

GPA: 3.7

Hope Scholarship Recipient

Professional Experience

Promotions and Marketing Intern                                                         January 2015 – May 2015

Cumulus Media (Kicks 101.5), Atlanta, GA

  • Determined details such as prices, sponsorship packages and promotional materials schedule
  • Attended weekly educational meetings focusing on social media, analytics, campaigns and content creation

Social Media Intern                                                                    September 2014- December 2014

Kennesaw State University, Women’s Resource Center, Kennesaw, GA

  • Organized bi-weekly updates on social media platforms.
  • Improved the Facebook and Twitter accounts by increasing the engagement of clients on the Center’s social media channels.

Customer Service Experience

Assistant Store Manager- Guest Engagement                                              March 2018- Present

Altar’d State, Marietta, GA

  • Leads associates on guest interactions to increase transactions, capture guest opportunities, and ensure compliance on store operational procedures.
  • Aids in team development to accomplish business objectives through coaching and investment.

Guest Lead                                                                                               October 2017- March 2018

Belk, Cartersville, GA

  • Provided leadership support to ensure that proper store procedures and policies are followed in a time-efficient manner, in the absence of a store manager.

Sales Associate                                           April 2014 – July 2015, February 2017 – March 2018

Belk, Cartersville, GA

  • Maintained knowledge of current sales and promotions, policies regarding payment, and security practices.
  • Trained new sales associates each quarter.
  • Organized and executed the semi-annual Kid fest; served as the primary contact for participants and vendors.
  • Consistently exceeded personal sales goals.

Customer Support and Office Administrator                                     July 2016- November 2016

Xync Brands, LLC, Roswell, GA

  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Managed all electronic and paper databases and records.
  • Handled a high volume of inbound and outbound calls and e-mails from clients.

Retail Guest Service                                       June 2012- January 2013, August 2015- May 2016

Walt Disney World Resort (Disney College Program), Orlando, FL

  • Delivered exceptional guest service in a high volume area within a Fortune 500 company.
  • Maintained visual displays while engaging in over 100 transactions per day.
  • Answered guest questions regarding resort merchandise, information and pricing.

Related Skills/ Coursework

PR Campaigns: Created a campaign for KSU’s Counseling and Psychological Services Center to increase awareness of center amongst students

PR Writing: Created a media kit for McKenna Farms for upcoming events and marketing procedures

Crisis Communication: Wrote a casebook for the Kennesaw YMCA